Welcome to Flowers Crayford. These Terms & Conditions ("Terms") contain important information regarding your use of our online flower delivery services in Crayford and surrounding areas. By placing an order with us via our website, you accept these Terms and agree to be legally bound by them. Please read them thoroughly before ordering.
These Terms apply to all customers placing online orders for flower delivery from Flowers Crayford. This includes orders placed for delivery within Crayford and the surrounding areas. If you are unsure whether your location is covered, please review our delivery information before ordering. These Terms outline the agreement between you and Flowers Crayford regarding your purchase and use of our services.
To place an order:
Once your order is submitted and payment is made, you will receive an order confirmation by the method you provided. This confirmation signifies acceptance of your order; however, Flowers Crayford reserves the right to decline or cancel orders where necessary. If your order cannot be fulfilled as requested, we will contact you to provide alternatives or a refund.
All orders must be paid for in full at the time of placement using the payment methods available at checkout (such as credit/debit cards or other secure payment gateways supported on our site). Prices are stated in GBP (£) and include VAT where applicable unless expressly stated. Please ensure your payment and billing details are entered correctly to avoid delays. Flowers Crayford reserves the right to update prices and payment methods at any time but changes will not affect orders that have already been placed.
While Flowers Crayford endeavours to keep product listings accurate and up-to-date, all flowers and floral arrangements are subject to seasonal and daily market availability. In cases where particular flowers or materials are unavailable, we reserve the right to substitute them with items of equal or greater value and similar style, colour, and quality. If a significant part of your chosen product requires substitution, we will contact you for approval where practicable.
We offer flower delivery to Crayford and the surrounding areas as listed on our website. Delivery charges, if applicable, will be displayed at the checkout before payment. We will make reasonable efforts to deliver your order on your chosen date. Please ensure that the recipient’s address and contact details are accurate and that someone is available to receive the delivery. If no one is present:
Flowers Crayford cannot accept responsibility for deliveries made to incorrect or incomplete addresses provided by the customer.
We understand circumstances may change and you may need to cancel or amend your order. You have the right to cancel your order up to 24 hours prior to the scheduled delivery date. To do so, please contact us promptly via the channels provided on our website. If your cancellation request is received in time, we will issue a full refund to your original payment method.
If cancellation is requested less than 24 hours before delivery, or if the order has already been prepared or dispatched, a cancellation may not be possible. In such cases, Flowers Crayford retains the right to charge you in part or in full for the order, reflecting the costs incurred.
For amendments (e.g., changes to delivery address, recipient name, delivery date, or order details), contact us as soon as possible. We will do our best to accommodate changes, but cannot guarantee that amendments received within 24 hours of delivery can be implemented.
Due to the perishable nature of flowers, all sales are considered final unless an item is delivered damaged, faulty, or not as described.
Refunds are issued to the original payment method used for the transaction and may take several days to process depending on your payment provider.
By placing an order with Flowers Crayford, you agree to provide accurate and complete information at all stages of the order process. You confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
It is your responsibility to ensure that delivery details are accurate and that the recipient is available to accept the flowers as arranged. Flowers Crayford cannot be held liable for failed or delayed deliveries caused by incorrect information provided by the customer.
We include care instructions with all floral deliveries. Flowers are perishable; to maximise their lifespan, please follow the guidance provided. We cannot accept responsibility for products deteriorating after delivery where care instructions have not been followed or the product has been handled improperly.
Flowers Crayford shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our services or products. Our maximum liability for any claim relating to the purchase, delivery, or non-delivery of flowers will not exceed the price paid for the order in dispute.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
We shall not be responsible for any failure to perform our obligations under these Terms due to events outside our reasonable control, including but not limited to natural disasters, transport disruptions, strikes, supply shortages, pandemic measures, or other unforeseen circumstances.
We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection legislation. Please review our Privacy Policy on our website for details on how we use and safeguard your information.
All content included on our website (such as images, text, product designs, and graphics) is the property of Flowers Crayford and is protected under copyright and other intellectual property laws. Reproduction or use without our express permission is prohibited.
Flowers Crayford reserves the right to amend these Terms at any time. Updates will be posted on our website and, where relevant, notified to you. Your continued use of our services after changes have been made constitutes acceptance of the updated Terms.
These Terms, and any disputes arising from them or your order, are governed by the laws of England and Wales. If any part of these Terms is found to be unenforceable, the remainder will remain in force. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any matters related to these Terms or your purchase.
These Terms constitute the entire agreement between you and Flowers Crayford regarding your use of our online flower delivery service. Failure by us to enforce any part of these Terms shall not be construed as waiver of our rights.
If you have questions regarding these Terms or your order, please refer to our website for contact information.
These Terms & Conditions apply specifically to customers using Flowers Crayford’s online ordering and delivery services for Crayford and the surrounding local areas. If you are placing an order for delivery outside our standard service region, certain terms (especially relating to delivery, substitutions, and liability) may vary. Please refer to our delivery area information or contact us if you require further clarification.
Thank you for choosing Flowers Crayford for your online flower delivery needs in Crayford and beyond. By ordering with us, you confirm your agreement to these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crayford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crayford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
