At Flowers Crayford, we are proud to be the trusted local florist serving homes and businesses throughout Crayford and surrounding areas. With our dedication to floral excellence, every bouquet and arrangement we deliver comes with our Fresh Flowers Guarantee. We promise the blooms you receive are hand-selected for their beauty and longevity, ensuring you and your recipients enjoy fresh flowers every time.
Your satisfaction is our top priority. In the unlikely event that your flowers arrive damaged, wilted, or not up to our high standards, please let us know within 24 hours of delivery. We recommend taking a clear photograph of the issue and keeping the original packaging so we can assess and resolve the problem swiftly. Our team will promptly review your case and offer a suitable solution based on our commitment to fresh, beautiful flowers in Crayford.
Arrangements from Flowers Crayford are designed to arrive at peak freshness, allowing you or your gift recipient to enjoy lasting beauty. We guarantee that our flowers will remain fresh for a minimum of 5 days from delivery, provided that simple care instructions are followed (such as regular changing of water and trimming the stems). Should your flowers fail to meet this standard despite following our care advice, please contact us within the guaranteed freshness window and we will gladly assist you.
We believe in making things right when they go wrong. If your order arrives damaged, does not meet our promised quality, or fails to meet our freshness guarantee, you are entitled to a replacement or a refund. Our customer care team will discuss your preferences and arrange either a fresh delivery or a full/partial refund, depending on the situation. Your happiness is our business, so rest assured that any valid concerns will be handled promptly and fairly.
If you have feedback or wish to make a complaint about your Flowers Crayford experience, please reach out to us as soon as possible. We take all concerns seriously and view them as an opportunity to learn and improve. To file a complaint, simply contact our customer care team with your order details and a description of the issue. We aim to respond to all complaints within two working days and to resolve them efficiently, with solutions such as redelivery, refund, or another appropriate remedy.
As a valued part of the Crayford community, our team understands the importance of great service and reliably stunning flowers. Whether we’re delivering to your home, your office, or a special event, our Fresh Flowers Guarantee underpins everything we do. Shop with confidence knowing that your satisfaction is protected by our clear returns, refund, and complaints policy.
Flowers Crayford – Fresh, beautiful flowers delivered with care and a promise for every household and business in Crayford.
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